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Mind the Product

Product Management

Sunday Rewind: Metrics don’t have all the answers: a human-centered approach to business strategy by Samihah Azim

An Anthropic report on Claude misuse, Intel restructuring and layoffs: This week’s news round-up

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

Product Design

Product Research

Product Development Process

Product Ethics

Product Discovery

Product Leadership

Product Management Career

Product Strategy

Stakeholder Management

🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

Why great product managers think like therapists

When your product is not THE product by Emily Tate at #mtpcon London 2025

Spotify invests in non-English audiobooks, new product chief at Trainline: This week’s news round-up

What AI can’t—and shouldn’t—do for product managers

How and when to sunset features – Roni Ben Aharon (CPO, Craft.io, Booking.com, Wix)

Andres is a freelance writer and digital marketer with a background in engineering and a keen interest in the latest technology advancements. He currently helps tech companies and startups tell their stories by turning their complex ideas into easy to understand material. You can reach out to him on LinkedIn

Andres Phillips

In this <a href="https://www.mindtheproduct.com/producttank-about/">ProductTank</a> Cork talk, <a href="https://www.linkedin.com/in/david-o-brien-5330492b/?originalSubdomain=ie" target="_blank" rel="noopener">David O’Brien</a>, Director of Automation Experience and Centre of Excellence at Dell Technologies, gives insight into the bot workforce, also known as robot process automation. 
Watch the video to see his talk in full or read on for an overview of his key points:
<ul>
<li style="font-weight: 400;" aria-level="1">Automation Experience</li>
<li style="font-weight: 400;" aria-level="1">Changing Footprint</li>
<li style="font-weight: 400;" aria-level="1">Why Product</li>
<li style="font-weight: 400;" aria-level="1">Looking Forward</li>
</ul>
<h2>Automation Experience </h2>
The bot workforce is built around the concept that we can expect that everything that can and should be automated will be automated, rightly or wrongly. Initially, this caused a lot of fear; however, a change has shown how many things can be accomplished and how personnel can do their jobs faster.  
Some examples of what can be achieved with a bot workforce include: 
<ul>
<li style="font-weight: 400;" aria-level="1">Process Automation to replace and assist staff in rules-based processes or repeatable, high-volume manual processes. This includes data entry and scraping, ERP data cleaning, and talent acquisition. </li>
<li style="font-weight: 400;" aria-level="1">Intelligent Process Automation to assist staff with automated data insights, reports and responses as well as complex, multivariable processes that can be improved with targeted insights. This includes natural language processing, investment advice, and automated support through chatbots. </li>
<li style="font-weight: 400;" aria-level="1">Cognitive Computing to replace staff with probabilistic decision-making as well as complex processes with rich, historical databases. This includes customer service bots, predictive data diagnostics, and deep learning. </li>
</ul>
<h2>Changing Footprint</h2>
David highlights some of the benefits of adopting the bot workforce at Dell, including automation benefits for productivity and global teams, increased sales productivity, demand generation, customer care, and financial team benefits in accounting, treasury, and global tax departments. 
By implementing RPA bots, they have reduced costs from maintenance renewals. The bot workforce can aid in shifting away from a traditional water approach towards being more agile and product-led across the entire organization. 
<h2>Why Product</h2>
For product managers, it’s essential to be aware that we are currently at the tip of the spear for digital transformation. The bot workforce can provide rapid prototyping, which will lead to faster innovation. It can free companies from the IT budget lifecycle and offer opportunities for strategic funding and tactical allocation of funds. 
It allows for a user-centric focus on stakeholders as well as continuous delivery and agility to optimize performance and product stability. Ultimately this enables product managers to move faster on their roadmaps and create digital workers to enable automation. 
<h2>Looking forward</h2>
David mentions some potential technologies to look forward to, including increased digital workers, low-code tools, hybrid automation workplaces, and process engineering 2.0. The key takeaways from this talk are that automation technologies continue to improve and can help increase the speed of product delivery, reduce budgets and help make product managers’ lives easier. 
<h2>Enjoy more ProductTank content</h2>
<a href="https://www.mindtheproduct.com/producttank-about/content/">ProductTanks</a> are informal meetups, created by Mind the Product, to bring local product people together and to enable speakers to share amazing product insights. Today we have ProductTanks in more than 200 cities across the globe and there’s probably one near you.
<a href="https://www.mindtheproduct.com/producttank-about/">Learn more about ProductTank</a> – find your local meetup, explore more ProductTank content, see the latest ProductTank news, and discover ways to get involved!

core/freeform

Why emotional connection drives successful products: Nesrine Changuel at #mtpcon London (Google, Spotify, Microsoft)

How to thrive as an AI product manager: Aman Khan at #mtpcon London 2025 (Director of Product, Arize AI)

The key principles of PLG: Leah Tharin at #mtpcon London 2025 (Product Advisor)

Inside Amex’s mobile app redesign – Jose Quesada at #mtpcon London 2025 (VP Product, Amex)

How to structure your product org- Trisha Price (CPO, Pendo)

How to craft a product vision: Ebi Atawodi at #mtpcon London 2025 (Director of Product, YouTube)

Black History Month: Our favourite lessons from from Black Product Leaders at #mtpcon

The journey to SVP Product – 3 things to know (Shannon Scott, Airwallex)

How Superhuman built its AI-powered email search: Lorilyn McCue (AI Product Manager) – Product Unplugged

Lessons from Google Maps’ pricing crisis: Thor Mitchell (ex Google, Miro, CPO Executive-in-Residence)

Our bot workforce by David O’Brien

Andres Phillips