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Mind the Product

Product Management

Three world-class product speakers to look forward to at INDUSTRY

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Andres is a freelance writer and digital marketer with a background in engineering and a keen interest in the latest technology advancements. He currently helps tech companies and startups tell their stories by turning their complex ideas into easy to understand material. You can reach out to him on LinkedIn

Andres Phillips

<p>In this ProductTank Sydney talk, Brendan Marsh, Product Coach at Organa, explains how he improved his storytelling and why it’s an important skill to have in product management.</p>
<p>Watch the video to see his talk in full or read on for an overview of his key points:</p>
<ul>
<li>I wasn’t born a storyteller</li>
<li>The reorganization</li>
<li>Why storytelling</li>
<li>Ok…but how?</li>
</ul>
<h2>I wasn’t born a storyteller</h2>
<p>Brendan wasn’t born a storyteller, but he was fascinated by the scientific method and people psychology. Product managers may ask the question, how do we prove and disprove our ideas about our product, about our users, how we work, and ultimately even ourselves?</p>
<h3>The scientific method</h3>
<p>This involves the concept of Build + Measure + Learn</p>
<ol>
<li>Describe hypothesis</li>
<li>Identify assumptions</li>
<li>Identify biggest risks</li>
<li>Plan and test</li>
<li>Build something simple</li>
<li>Test assumptions</li>
<li>Analyze and rethink</li>
</ol>
<h3>People Psychology</h3>
<p>Brendan found that people preferred facts rather than fairy tales, so stories should include transparency, data, and metrics. However, he himself realized that at the time, he was good at taking a big idea, breaking it down into little pieces, and executing on it in an unbiased way, but not good at imagining a distant future and telling stories.</p>
<h2>The reorganization</h2>
<p>While working at Spotify as a Product Owner, Brendan was present for three major changes.</p>
<h3>We need more storytellers</h3>
<p>Shiva Rajaraman joined as VP of Product and pointed out that the company needed more storytellers. There had been too much iterating in circles for product owners, not enough big ideas and innovation, and not enough inspiring stories.</p>
<h3>From product owner to product manager</h3>
<p>Product owners in the company had their roles changed and now had to come up with their own compelling visions for the product aligned with the company’s strategy. There was less delivery and more strategy. It was a new broader role definition with more responsibility, and the shift saw the technology organization be expected to be more accountable for delivery so that that product managers could focus on strategy</p>
<h3>The desktop squad</h3>
<p>Finally, Brendan became product manager for the second-biggest platform at Spotify. This meant many stakeholders, a big team, going from Desktop being co-owned to centrally owned as well as many features and a complex application.</p>
<p>Suddenly, Brendan had to motivate many feature developers from all over the company and devise and communicate a product strategy that is the best thing for the company and platform. This needed storytelling</p>
<h2>Why storytelling</h2>
<p>Storytelling is an essential skill for product managers to have because it promotes simplicity, inspiration, and influence. As a product manager, you likely:</p>
<ul>
<li>Hold all the complexity, yet need to simplify it to create understanding</li>
<li>Hold no positional power over people. Thus you get buy-in by convincing and inspiring</li>
<li>Aren’t the only one coming up with ideas for your product</li>
</ul>
<p>As humans, we create meaning in life by telling ourselves stories. You can tell a story with data, but data alone can’t tell a story, which is why you need to tell stories as a product manager.</p>
<h2>Ok…But how?</h2>
<p>There are several options for telling stories, including the Storytelling Canvas, Fish Model, Picture Language as well as the Basic Story Structure:</p>
<ol>
<li>An Opener: What’s your story about?</li>
<li>An Incident that changes everything: Some pivotal event</li>
<li>Series of crises that build tension: Logical progression of events that build towards the end top</li>
<li>Climax: Everything happens</li>
</ol>
<p>The key takeaways from this talk are that storytelling is essential for product managers as they deal with lots of complexity in their products and need to influence stakeholders to follow their vision.</p>
<h2>Enjoy more ProductTank content</h2>
<p><a href="https://www.mindtheproduct.com/producttank-about/content/">ProductTanks</a> are informal meetups, created by Mind the Product, to bring local product people together and to enable speakers to share amazing product insights. Today we have ProductTanks in more than 200 cities across the globe and there’s probably one near you.</p>
<p><a href="https://www.mindtheproduct.com/producttank-about/">Learn more about ProductTank</a> – find your local meetup, explore more ProductTank content, see the latest ProductTank news, and discover ways to get involved!</p>


core/freeform

Video

How one Hackathon sparked a whole new product at Transifex: Maya Toutountzi (Head of Product) — Product Unplugged

Breaking down misconceptions to create healthier teams by Adrian Howard

Modern-day leadership by Janice Fraser

5 key practices to build a better product, Adam Mullett, ProductTank Perth

Experiment like a boss by Merissa Silk

From opinion-based to evidence-guided product development by Itamar Gilad

A quick look at decision supervision by Lucy Spence

The F words of highly successful product organisations by Saielle DaSilva

Identify and manage imposter syndrome by Phyllis Njoroge

The good, bad, and ugly of OKRs by Jenny Herald

Storytelling: How I learned to love it by Brendan Marsh

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